ISO 10004:2012 provides guidance in defining and implementing processes to monitor and measure customer satisfaction.
ISO 10004:2012 is intended for use by organizations regardless of type, size or product provided. The focus of ISO 10004:2012 is on customers external to the organization.
Status: WithdrawnPublication date: 2012-09
Edition: 1Number of pages: 32
Technical Committee: ISO/TC 176/SC 3 Supporting technologies
- ICS :
- 03.120.10 Quality management and quality assurance
ISO 10004:2012Stage: 95.99
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